S u p p o r t

Here when you need us. Competent so you get results.

Providing exceptional service is fundamental to our success and that of our customers. The investment we have made in competency training, in our testing laboratory and test equipment, in spare parts and supplies, and in the experience gained in supporting telephone systems for over 30 years is unequalled.

Our customer support staff consists of departments in Service Write-Up, Dispatch, Engineering and Technical Field Support. These individuals adhere to the highest standards of personal integrity, professionalism and performance. Our team is skilled in customer service and takes pride in resolving your issues quickly and to your expectations.

We provide our clients support 24/7. Many situations can be diagnosed and corrected from our remote customer service center, while others may require us to come to your site. Either way, our certified technicians and engineers are equipped with the latest technology to respond quickly to services calls.

Emergency Service / After Hours Support

BCS is available for support 24 hours a day, seven days a week. Our round the clock response commitment is designed to deal with customers’ needs during and after normal business hours. If you’re calling after hours you won’t be greeted by an answering machine but by a professional “live” operator. You’ll be able to relate your problem to them and if your call requires immediate attention we have trained technicians standing-by to assist you either over the phone or at your site.

Maintenance & Support Agreements

The need for retaining a thorough maintenance & support plan is never as evident as when your system is down. However, even a single communications system component failure can be more costly than a year's worth of maintenance coverage. BCS offers coverage plans that can be scaled-down or comprehensive, depending on your company's needs.

• Offers significant operational and financial benefits.
• Protection against the high cost of an abnormal failure
• Provides proactive measurement to ensure the systems' reliability and functionality.
• Consistent and predictable cost which can be budgeted monthly or annually.
• Ability to receive additional savings.
• Receive FREE software updates & help desk support.
• Contract customers receive reduced rates for emergency service and after-hours support.
• Enjoy priority dispatch over non-contract customers.
• Technical Support available 24 hours x 365 days per year.

• Service Labor
• Extended Parts Warranty
• Maintenance
• Pre-Paid Service Labor Blocks

Work Order Request

We will respond to your request within 4 business hours Monday through Friday, 830am to 500pm.

For emergency service call, (586) 276-3600.